At Shopping Marts 24 , we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, our Return and Refund Policy outlines the process for returning products and receiving a refund.

1. Eligibility for Returns

We accept returns within 7 days of receiving your order. In order to qualify for a return, the product must be in its original, unused condition with all original packaging, tags, and labels intact. For hygienic reasons, certain items, such as [list exclusions like personal care items, underwear, etc.], are not eligible for returns.

• Damaged or Faulty Items: If the product you received is defective, damaged, or incorrect, please contact us within 7 days. We will offer a full refund or replacement at no extra cost to you.

2. Steps to Return an Item

Returning an item is simple. Follow these steps:

1. Reach out to our customer support team at contact@shoppingmarts24.com with your order number and the reason for the return.
2. Our team will guide you through the return process and may provide a prepaid return label if applicable.
3. Pack the item securely in its original packaging, ensuring it is in resaleable condition.
4. Ship the item back to us following the instructions provided by our customer support team.

3. Refund Process

After receiving your return, we will inspect the product to ensure it meets our return criteria. If approved, your refund will be processed within 7 business days, and the amount will be credited to your original method of payment. Please note that shipping fees are non-refundable unless the return is due to our error (e.g., damaged or incorrect items).

• Refund Method: Refunds will be credited to your original payment method. If you paid via credit card, the refund will appear on your statement within 7 business days, depending on your bank’s processing time.

4. Product Exchanges

If you would prefer to exchange an item instead of requesting a refund, please inform our support team when initiating the return. We will assist you with choosing a suitable replacement, based on availability, and help facilitate the exchange process.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, first check with your bank or credit card company, as there may be a delay in processing. If you still have concerns, please contact us at contact@shoppingmarts24.com, and we will assist you further.

6. Shipping Charges for Returns

You are responsible for covering the return shipping costs unless your return is due to a mistake on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping service to ensure your returned product reaches us safely, as we cannot guarantee receipt of items lost during return shipping.

7. Items Not Eligible for Return

The following types of products are non-returnable:

• Gift cards
• Digital products (e.g., downloadable software, eBooks)
• Personalized or custom-made items
• Opened or used health and beauty products

Please ensure that you review the item details and your order before purchasing, as these items are excluded from returns for health and safety reasons.

8. Change of Mind Returns

We understand that sometimes preferences change. However, if you simply change your mind and the product is still in new and unused condition, we may allow returns within 7 days, subject to the terms outlined above.

9. How to Contact Us

For any questions or issues related to our Return and Refund Policy, please don’t hesitate to reach out to our customer service team. You can contact us by:

• Email: contact@shoppingmarts24.com
• Phone: +01 (253) 946-1500
• Address:  31889 Gateway Center Blvd S, Federal Way, WA 98003, USA

We are committed to ensuring your shopping experience is seamless, and our team is here to assist you with any concerns you may have.